Returns and complaints

The customer has the right to withdraw from the contract of sale of products purchased in the store within 14 days of receipt, under the rules described in the Act of 30.05.2014. On consumer rights (Journal of Laws of 2014 No. 827).

Products will not be refundable if:

  • Any trace of their use will be visible : dirt, makeup residue, damage.
  • The returned product will not have the original tag.
  • Products have been washed or stained.

In the case of withdrawal from the contract of sale, the product should be sent back preferably in the original packaging with an envelope enclosed with the proof of purchase and a completed return form(download here).

Return address:

The Nude
street Sudecka 96 lok. 75,
53-129 Wrocław
tel. 502-660-001


  • We do not accept cash on delivery packages.
  • Each returned product should be properly packaged and protected, this also applies to shoes with their original carton.
  • The cost of returning the goods is paid by the Buyer.
  • Transaction refunds are processed within 14 days of receipt of the return.


If you received the goods in accordance with the order, but the size does not fit – use the return procedure.

According to our terms and conditions, we do not conduct exchanges of goods.

If you have received goods that do not conform to your order, please contact us immediately by email and we will arrange to pick up the package (the pick-up order is paid for by our company). will respond to each request immediately, but no later than within 14 days. Complaints are handled in accordance with the provisions of the Act of 23.04.1964. Civil Code. Each advertised product should be clean, properly packaged and protected. In the case of a legitimate complaint, the damaged goods will be repaired or replaced with the same, full-quality product, and if this is not possible, will refund the cost.